At The Auralyn, we want you to shop with confidence. Please read our refund, return, replacement, and cancellation policy carefully before placing your order.
Return Policy
- Returns can be requested within 48 hours of receiving your order.
- Products must be unused, undamaged, and returned in their original packaging with all accessories and tags.
- To request a return, contact us with your:
- Order number
- Product photos
- Unboxing video (if applicable)
Our team will review the request before approving the return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Products damaged due to misuse
- Clearance or sale items
- Used or installed products
Replacement Policy
If you receive:
- A damaged product
- A defective item
- An incorrect order
Please contact us within 48 hours of delivery with clear photos and an unboxing video.
Once approved, we will arrange a replacement or suitable resolution.
Exchange Policy
Exchanges may be accepted for eligible products depending on stock availability.
Customers may request an exchange for:
- Size issues
- Product preference
- Color variation concerns
Exchange shipping charges may apply.
Cancellation Policy
- Orders can be cancelled within 4 hours of placing the order.
- Once an order is processed or shipped, cancellation may not be possible.
- Refunds for cancelled prepaid orders will be processed to the original payment method.
Refund Policy
- Approved refunds are usually processed within 5–7 working days.
- Refunds for prepaid orders will be credited to the original payment method.
- COD order refunds may require bank account or UPI details.
Shipping charges, COD fees, or handling charges may be non-refundable.
Damaged or Missing Items
If your package arrives damaged or incomplete:
- Contact us within 48 hours
- Share clear product photos
- Provide packaging images and unboxing video
This helps us verify and resolve the issue quickly.
Important Notes
- Minor variations in color, texture, or finish may occur due to screen settings or handcrafted detailing.
- Returns sent without prior approval may not be accepted.
- The Auralyn reserves the right to reject refund or return requests that do not meet policy conditions.
Need Assistance?
For any return, refund, or cancellation related queries, contact us:
The Auralyn
📧 theauralynofficial@gmail.com
📞 +91 92136 25843
We’re always here to help.